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Customers - Be Aware: Do's and Dont's of ATM Transactions

Do's

  • Conduct your ATM transactions in complete privacy, never let anyone see you entering your PIN (Personal Identification Number) (ATM Password)
  • After completion of transaction, ensure that welcome screen is displayed on ATM screen
  • Ensure your current mobile number is registered with the Bank so that you can get alerts for all your transactions
  • Beware of suspicious movements of people around the ATM or strangers trying to engage you in conversation.
  • Do check if the card given to you by the merchant after completion of the transaction is your card
  • Look for extra devices attached to the ATMs that look suspicious
  • Inform the Bank if the ATM / Debit card is lost or stolen, immediately to block it, report if any unauthorized transaction.
  • Check the transaction alert SMSs and Bank statements regularly
  • If cash is not dispensed and ATM does not display “cash out” please report to the Customer care of the Bank mentioned below.
  • Immediately check your phone for SMS for debit amount.

Dont's

  • Do not write your PIN on the card. It is advisable to memorize your PIN number
  • Do not take help from strangers or handover your card to anyone for using it
  • Do not disclose your PIN / OTP / card details like card number, expiry date, CVV / Internet Banking Passwords.
  • UPI PIN / YONO Apps PIN / YONO Apps Password to anyone, including bank employees and family members
  • Do not allow the card to go out of your sight when you are making a payment.
  • Do not forget to collect your card from the machine after your transaction.
  • Avoid speaking on the mobile phone while you are transacting.
  • Do not wear helmets / sunglasses or cover face while transacting at machines.